Australian Embassy

Consular services

In this section:

Getting Assistance

The Consular Services Charter sets the standards of service you can expect from the Department of Foreign Affairs and Trade when seeking consular assistance.

Consular services to Australian citizens and permanent residents living and travelling throughout Japan are provided by the Embassy in Tokyo and by the Consulates-General in Osaka and Fukuoka and the Consulate in Sapporo. If you require consular assistance, you should contact the Australian mission nearest to you.

The 24 hour Consular Emergency Centre in Canberra can also be contacted for assistance from anywhere in Japan on 03-5232-4111 (1300 555 135 within Australia).

Travel Insurance companies often have 24-hour assistance centres that you can contact from anywhere in the world. If you get sick overseas or are involved in a medical emergency, you should contact your travel insurance provider as soon as possible.

Australians in need of counselling services overseas can contact our Consular Emergency Centre on 03-5232-4111 to be transferred to a Lifeline telephone counsellor.

If an Australian is arrested in Japan, they have the right to contact the Australian Government, but consular assistance cannot override local law, even when Japanese laws may appear harsh by Australian standards. Refer to our Arrests in Japan page for further information.

For information about collecting your personal information please read the Consular Privacy Collection Statement.

Emergency Services in Japan

If you require Emergency Services, you should contact local authorities directly.

Police 110
Fire 119
Ambulance 119
Tokyo English-Speaking Police
Monday – Friday 8:30 – 17:15
Tokyo Fire Department
Telephone information service

The Tokyo Metropolitan Health and Medical Information Centre


This organisation can provide information about the Japanese health system as well as locating an appropriate clinic or hospital in Tokyo to meet foreign resident's needs. Emergency translation services can also be provided through Himawari.



Disaster Preparedness

Japan is prone to natural disasters, particularly earthquakes, tsunamis, and typhoons. Therefore, it is important you take appropriate steps now to help minimise damage to property, and keep you and your family safe. Disaster preparedness is a part of life in Japan.

When disasters do happen, we endeavour to assist Australians but this does not diminish the obligation of citizens to be prepared. The Embassy and Consulates are not evacuation centres.

Take the following steps now to ensure you are ready when disaster strikes.

  1. Register and Subscribe
  2. Prepare
    • Have an emergency kit on hand
    • Know your local area and the location of any evacuation centre
    • Be alert to early warnings and know where to get more information
    • Make sure your home is prepared for hazards and emergencies
    • Keep a list of emergency numbers handy
  3. Plan
    • Discuss a family response plan to activate if disaster strikes
    •  Know how you will contact family members in Japan and in Australia with updates about your welfare and whereabouts
    • Find out about existing plans. Schools, large buildings and local authorities should have plans in place for emergency evacuations.

Additional resources: