Australian Embassy

Visa and Citizenship

Our office in Seoul, Republic of Korea (South Korea) manages visa services for clients located in Japan. The Australian Embassy and Consulate-General in Japan cannot assist with visa information or advice.


Visa Information

Australia requires all foreign travellers to hold a visa to enter the country. The type of visa you apply for depends on your length of stay, your passport and the purpose of your travel.

Japanese passport holders (and other ETA eligible passport holders) travelling to Australia for up to 3 months for tourism, visiting friends or family, or on business visits can apply for an Electronic Travel Authority (ETA) through the Australian ETA App. Download the Australian ETA app for free from the App Store (Apple) or Google Play store (Android)

If you wish to travel to Australia for other purposes or if you do not have an ETA-eligible passport, please visit Explore Visa Options to see what types of visas are available for travel to Australia. We cannot advise you which visa to apply for. You can apply online for most Australian visas through ImmiAccount.

As our visa and citizenship services are available online, the Australian Embassy and Consulate-General in Japan do not accept visa and citizenship applications by mail or in-person.


Biometrics Collection

Japan is not currently part of Australia’s biometrics collection program and there are no Australian biometrics collection facilities in Japan. If you receive a request to undergo biometrics collection and you are in Japan, please upload a statement and accompanying evidence that you are in Japan (residence card, passport stamps etc.) to your online application within the timeframe you have been provided. The assessing officer will then consider this information.  


Latest news

For the latest immigration and citizenship news, see News archive



Visa and citizenship applications are managed by the Department of Home Affairs. Embassy and Consulate staff are unable to assist with general visa or citizenship enquiries.

The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.

If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website and click the Ask a question button to get started.


Global Service Centre

If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9:00am to 5:00pm your local time.

International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.


Using an interpreter

When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.


Compliments, complaints and suggestions

Your feedback is valuable to the Department of Home Affairs. The department uses your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.


Allegations related to suspicious border activities

​​​​​​​​​​​If it doesn’t feel right, flag it anonymously with Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship. One small observation could help stop a much larger border crime.  You can report suspicious immigration, customs and border related activity via the Border Watch Online Report.


Contacting the processing office:

If you have read this information and still need more information or help, you can contact the processing office here: Australian Immigration Enquiry Form