For more information about our services, please visit our FAQs page. For any further enquiries, please use the contact details below.
Australian missions in Japan cannot respond to any enquiries (email or phone) regarding visa, immigration, citizenship and travel restriction matters. For enquiries related to those topics, please contact the Department of Home Affairs directly.
For consular emergencies, please call the 24-hour Consular Emergency Centre at +61 2 6261 3305.
The Australian Embassy in Tokyo and the Australian Consulate General in Osaka cannot provide advice on visa, immigration, citizenship and travel restriction matters. For enquiries related to those topics, please contact:
Department of Home Affairs Global Service Centre (GSC): +61 2 6196 0196 (language support services available)
General Enquiries: Australian Immigration Enquiry Form
For enquiries concerning Australian passports, notarial and document legalisation services, or consular assistance for Australians, please contact your nearest Australian mission.
Please include your full name, address and contact details in your email to help us manage your enquiry more efficiently.
All documents not in English must be accompanied with its English translation.
English translation must be completed by a NAATI (National Accreditation Authority for Translators and Interpreters) translator or a professional translator accredited in Japan. The translation should be on company letterhead which includes the translator’s official company stamp/seal and their contact details.
For the 24-hour Consular Emergency Centre, please call:
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03 5232 4111 or +61 2 6261 3305 (from Japan)
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1300 555 135 (from Australia)