For more information about our services, please visit our FAQs page. For any further enquiries, please use the contact details below.
Australian missions in Japan cannot respond to any enquiries (email or phone) regarding visa, immigration, citizenship and travel restriction matters. For enquiries related to those topics, please contact the Department of Home Affairs directly.
For consular emergencies after-hours, please call the 24-hour Consular Emergency Centre at +61 2 6261 3305.
(Embassy business hours 9:00-17:00, Monday - Friday, excluding Embassy holidays)
Visa and Citizenship
Republic of Korea (South Korea) manages visa services for clients located in Japan. The Australian Embassy and Consulate-General in Japan cannot assist with visa information or advice. Please refer to the Visa and Citizenship (embassy.gov.au) page.
Australia at Expo 2025 Osaka Kansai
Contact us at: [email protected]
Doing business with Australia
The Australian Trade and Investment Commission (Austrade) is the Australian Government’s leading trade and investment agency. In Japan, Austrade operates as the Commercial Section of the Australian Embassy in Tokyo and the Australian Consulate - General in Osaka.
The Australian Embassy in Tokyo and the Australian Consulate General in Osaka cannot provide advice on visa (ETA), immigration, citizenship and travel restriction matters. For enquiries related to those topics, please contact:
Department of Home Affairs Global Service Centre (GSC): +61 2 6196 0196 (language support services available)
General Enquiries: Australian Immigration Enquiry Form
For enquiries concerning Australian passports, notarial and document legalisation services, or consular assistance for Australians, please contact your nearest Australian mission.
Please include your full name, address and contact details in your email to help us manage your enquiry more efficiently.
All documents not in English must be accompanied with its English translation.
English translation must be completed by a NAATI (National Accreditation Authority for Translators and Interpreters) translator or a professional translator accredited in Japan. The translation should be on company letterhead which includes the translator’s official company stamp/seal and their contact details.
For the 24-hour Consular Emergency Centre outside of Embassy business hours*, please call:
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03 5232 4111 or +61 2 6261 3305 (from Japan)
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1300 555 135 (from Australia)
*Embassy business hours 9:00-17:00, Monday - Friday, excluding Embassy holidays
Please visit our Getting Assistance page for more details.
Email: [email protected]
For media enquiries from Australia, please contact the DFAT head office in Canberra.
For teaching/classes, please refer to online educational materials:
Tell Me About Australia website (Japanese/English, some video materials available):
https://tell-me-about-australia.jp/
Australian In Brief (English):
Australia in Brief | Australian Government Department of Foreign Affairs and Trade (dfat.gov.au)