For consular emergencies after-hours, please call the 24-hour Consular Emergency Centre at +61 2 6261 3305.
(Embassy business hours 9:00-17:00, Monday - Friday, excluding Embassy holidays)
For more information about our services, please visit our FAQs page. For any further enquiries, please use the contact details below.
Australian missions in Japan cannot respond to any enquiries (email or phone) regarding visa, immigration, citizenship and travel restriction matters. For enquiries related to those topics, please refer to the Visa and Citizenship page.
(Please refer to the FAQ page for frequenty questions and answers, including for Japanese workers applying for Working Holiday Makers (subclass 417) visa.)
The Australian Embassy in Tokyo does not accept school visits for security reasons. We appreciate your understanding.
The Australian Embassy in Tokyo and the Australian Consulate General in Osaka cannot provide advice on visa (ETA), immigration, citizenship and travel restriction matters. For enquiries related to those topics, please contact:
Department of Home Affairs Global Service Centre (GSC): +61 2 6196 0196 (language support services available)
General Enquiries: Australian Immigration Enquiry Form
For enquiries concerning Australian passports, notarial and document legalisation services, or consular assistance for Australians, please contact your nearest Australian mission.
Please include your full name, address and contact details in your email to help us manage your enquiry more efficiently.
All documents not in English must be accompanied with its English translation.
English translation must be completed by a NAATI (National Accreditation Authority for Translators and Interpreters) translator or a professional translator accredited in Japan. The translation should be on company letterhead which includes the translator’s official company stamp/seal and their contact details.
For the 24-hour Consular Emergency Centre outside of Embassy business hours*, please call:
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03 5232 4111 or +61 2 6261 3305 (from Japan)
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1300 555 135 (from Australia)
*Embassy business hours 9:00-17:00, Monday - Friday, excluding Embassy holidays
Please visit our Getting Assistance page for more details.
Email: [email protected]
For media enquiries from Australia, please contact the DFAT head office in Canberra.
If you are looking for images/footages on Australia, please refer to Tourism Australia's image/video gallery.
Tourism Australia Images and Videos Gallery
For teaching/classes, please refer to online educational materials:
(The Embassy does not send materials by post)
Tell Me About Australia website (Japanese/English, some video materials available):
https://tell-me-about-australia.jp/
Australian In Brief (English):
Australia in Brief | Australian Government Department of Foreign Affairs and Trade (dfat.gov.au)
The Australian Embassy in Tokyo does not accept school visits for security reasons. We appreciate your understanding.