For more information about our services, please visit our FAQs page. For any further enquiries, please use the contact details below.
Visa and immigration enquiries
Telephone Global Service Centre (GSC): +61 2 6196 0196 (language support services available)
General Enquiries: Australian Immigration Enquiry Form
Consular enquiries
For enquiries concerning Australian passports, notarial and document legalisation services, marriage and divorce, or consular assistance for Australians, please contact your nearest Australian mission.
Please include your full name, address and contact details in your email to help us manage your enquiry more efficiently.
- Australian Embassy Tokyo
- Australian Consulate-General Osaka
- Australian Consulate-General Fukuoka
- Australian Consulate Sapporo
Emergency contact
For the 24-hour Consular Emergency Centre, please call:
- 03 5232 4111 (within Japan)
- 1300 555 135 (within Australia)
- +61 2 6261 3305
Please visit our Getting assistance page for more details.
Media-related enquiries
Email: enquiry.tokyo@dfat.gov.au
For media enquiries from Australia, please contact the DFAT head office in Canberra.